Terms and Conditions

SPOTLESS CLEANING TERMS AND CONDITIONS - COMMERCIAL CUSTOMERS

Spotless Midlands Ltd (Spotless Cleaning)  
Unit 1 Old Barn Farm
Rosliston Road
Walton on Trent
Derbyshire
DE12 8LR

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CLEANING SERVICES

1.1  Unless otherwise agreed, payment is due by return of invoice and can be paid by cheque, cash or online transfer. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). Bank details for online transfer are sort code 20-15-96 and account number 33874664. If paying by bank transfer the customer must include their name and invoice number as the ‘reference’ to allow correct reconciliation of the customers account.
1.2  Payment can also be made by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  Duration of cleaning and the associated charges may only be queried or adjusted within one week of the service delivery date. As an example, all dates of cleaning on a four weekly or monthly invoice may not be queried upon receipt of the invoice, the client is responsible for highlighting any discrepancies in duration of cleaning in a timely fashion.
1.4  If payment is not made 30 days from date of cleaning the account will be suspended and may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.
1.5  If Spotless attend more than two cleaning sessions without being paid, a charge of £10+VAT will be incurred and added to your account balance.

2. REGULAR CLEANING SERVICES

2.1  The customer agrees to carefully read and acknowledge the terms and conditions upon receipt.
2.2  Although Spotless Cleaning will provide an informed estimate for the duration of the cleaning service upon visiting the premises, cleaning time may be adjusted in either direction once the cleaning staff have completed the first visit(s).
2.3  All relevant information pertaining to the security of the client’s property; entry, exit, alarms, locks etc should be provided to Spotless Cleaning prior to the date of the cleaning visit.
2.4  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.5  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.6  Spotless cleaning will not be held responsible for any replacement or repair required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.6  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.7  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. Please note that this policy does not include cover for ironing.
2.8  Spotless Cleaning agrees to keep all customer information confidential.
2.9  Start times for cleaning sessions are a guide only, to within around 30 minutes. Spotless Cleaning will endeavour to inform clients of late or early visits but this is not guaranteed.
2.91 Whilst the chosen day for regular cleaning will usually be the same, times are subject to change.
2.92 Whilst Spotless Cleaning endeavour to provide the same cleaning team at each scheduled appointment this is not always possible and is not guaranteed.

3. ONE OFF/SPRING/END OF TENANCY CLEANING

3.1  Spotless Cleaning reserves the right to amend the initial quotation, should the client’s requirements change after the quotation was given.
3.2  Please note that the cost of a one off/spring/end of tenancy clean cannot be guaranteed without viewing the property first.
3.3  A spring, one off, or end of tenancy clean cancelled any time after the original confirmation of the clean, will incur a £50+VAT charge.

4. CUSTOMER SATISFACTION

4.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.
4.2 Complaints are not valid after the monthly invoice has been raised

5. CANCELLATION

5.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday to avoid any charges. The customer agrees to pay half the price of one cleaning visit where this condition is not met.
5.2  The customer will be charged full price for any scheduled cleaning which cannot take place upon arrival of the cleaners. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

6.    HEALTH AND SAFETY

6.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
6.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
6.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.
6.4    Commercial clients are expected to provide wet floor signs for all the relevant areas of hard flooring which are likely to be wet cleaned.

7.    EMPLOYING SPOTLESS STAFF

By entering into a service agreement with Spotless Cleaning, the customer agrees that during or after the termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the customer by Spotless Cleaning. If the customer wishes to hire or use services provided by such a cleaner then the customer must pay a referral fee of £500+VAT per staff member. 
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Spotless Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. 

8.    EQUIPMENT 

The customer accepts liability for any cleaning equipment and materials kept on the customer’s premises which belong to Spotless Cleaning. The customer is responsible for the safe keeping of such equipment and will be asked to replace or repair any such equipment or materials which are lost, damaged, stolen or otherwise by anyone other than Spotless Cleaning staff.

9. FEEDBACK

9.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website www.spotlesslyclean.com or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

SPOTLESS CLEANING TERMS AND CONDITIONS - DOMESTIC CUSTOMERS

SPOTLESS CLEANING TERMS AND CONDITIONS
Spotless Midlands Ltd (Spotless Cleaning)  
Unit 1 Old Barn Farm
Rosliston Road
Walton on Trent
Derbyshire
DE12 8LR

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CLEANING SERVICES

1.1  Unless otherwise agreed, payment is due on completion of each clean by cheque, cash or online transfer. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). Bank details for online transfer are sort code 20-15-96 and account number 33874664. If paying by bank transfer the customer must include their name and invoice number as the ‘reference’ to allow correct reconciliation of the customers account.
1.2  Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  Duration of cleaning and the associated charges may only be queried or adjusted within one week of the service delivery date. As an example, all dates of cleaning on a four weekly or monthly invoice may not be queried upon receipt of the invoice, the client is responsible for highlighting any discrepancies in duration of cleaning in a timely fashion.
1.4  If payment is not made 30 days from date of cleaning the account will be suspended and may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.
1.5  If Spotless attend more than two cleaning sessions without being paid, a charge of £10+VAT will be incurred and added to your account balance.

2. REGULAR CLEANING SERVICES

2.1  The customer agrees to carefully read and acknowledge the terms and conditions upon receipt.
2.2  Although Spotless Cleaning will provide an informed estimate for the duration of the cleaning service upon visiting the premises, cleaning time may be adjusted in either direction once the cleaning staff have completed the first visit(s).
2.3  All relevant information pertaining to the security of the client’s property; entry, exit, alarms, locks etc should be provided to Spotless Cleaning prior to the date of the cleaning visit.
2.4  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.5  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.6  Spotless cleaning will not be held responsible for any replacement or repair required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.6  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.7  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. Please note that this policy does not include cover for ironing.
2.8  Spotless Cleaning agrees to keep all customer information confidential.
2.9  Start times for cleaning sessions are a guide only, to within around 30 minutes. Spotless Cleaning will endeavour to inform clients of late or early visits but this is not guaranteed.
2.91 Whilst the chosen day for regular cleaning will usually be the same, times are subject to change.
2.92 Whilst Spotless Cleaning endeavour to provide the same cleaning team at each scheduled appointment this is not always possible and is not guaranteed.

3. ONE OFF/SPRING/END OF TENANCY CLEANING

3.1  Spotless Cleaning reserves the right to amend the initial quotation, should the client’s requirements change after the quotation was given.
3.2  Please note that the cost of a one off/spring/end of tenancy clean cannot be guaranteed without viewing the property first.
3.3  A spring, one off, or end of tenancy clean cancelled any time ager the original confirmation of the clean, will incur a £50+VAT charge.

4. CUSTOMER SATISFACTION

4.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

5. CANCELLATION

5.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday to avoid any charges. The customer agrees to pay half the price of one cleaning visit where this condition is not met.
5.2  The customer will be charged full price for any scheduled cleaning which cannot take place upon arrival of the cleaners. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

6.    HEALTH AND SAFETY

6.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
6.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
6.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.
6.4    Commercial clients are expected to provide wet floor signs for all the relevant areas of hard flooring which are likely to be wet cleaned.

7.    EMPLOYING SPOTLESS STAFF

By entering into a service agreement with Spotless Cleaning, the customer agrees that during or after the termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the customer by Spotless Cleaning. If the customer wishes to hire or use services provided by such a cleaner then the customer must pay a referral fee of £500+VAT per staff member. 
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Spotless Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. 

8.    EQUIPMENT

The customer accepts liability for any cleaning equipment and materials kept on the customer’s premises which belong to Spotless Cleaning. The customer is responsible for the safe keeping of such equipment and will be asked to replace or repair any such equipment or materials which are lost, damaged, stolen or otherwise by anyone other than Spotless Cleaning staff.


9. FEEDBACK

9.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website www.spotlesslyclean.com or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

SPOTLESS CLEANING TERMS AND CONDITIONS - CARPET CLEANING CUSTOMERS
By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CARPET CLEANING SERVICES
1.1  Unless otherwise agreed, payment is due on completion and at the time of each carpet clean by cheque or cash. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). 
1.2  Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  If payment is not made on the day of the carpet clean an additional £10+VAT per day will be added to your account and it may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.

2. CARPET CLEANING SERVICES
2.1  The customer agrees to carefully read and acknowledge the terms and conditions prior to the delivery of service.
2.2  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.3  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.4  Spotless cleaning will not be held responsible for any replacement or repair of household contents/fittings/fixtures required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.5  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.6  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. 
2.7  Spotless Cleaning agrees to keep all customer information confidential.
2.8  Start times for cleaning sessions are a guide only, to within around 1 hour. Spotless Cleaning will endeavour to inform clients of late or early visits but this cannot be guaranteed.
2.9  The effected carpet cleaning areas should not be used for as long as possible and ideally until completely dry to avoid slips, trips and hazards and re-soiling of the cleaned areas. Heating and ventilation will aid drying times. Spotless Cleaning do not guarantee carpet cleaning results (including treatment of stains and soiling) and the results cannot be predicted. The results are dependent on the cause of the stain, how old the stain is, what previous treatment has been applied to the stain and the carpet and underlay type.

3. CUSTOMER SATISFACTION
3.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

4. CANCELLATION
4.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday. 
4.2  The customer will be charged half price for any scheduled cleaning which cannot take place upon arrival of the cleaner. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

5.    HEALTH AND SAFETY
5.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
5.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
5.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.

6. FEEDBACK
6.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

SPOTLESS CLEANING TERMS AND CONDITIONS - OVEN CLEANING CUSTOMERS

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1. PAYMENTS FOR OVEN CLEANING SERVICES
1.1 Unless otherwise agreed, payment is due on completion and at the time of each oven clean by cheque or cash. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). 
1.2 Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3 If payment is not made on the day of the oven clean an additional £10 per day will be added to your account and it may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.

2. OVEN CLEANING SERVICES
2.1 The customer agrees to carefully read and acknowledge the terms and conditions prior to the delivery of service.
2.2 Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.3 The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.4 Spotless cleaning will not be held responsible for any replacement or repair of household contents/fittings/fixtures, appliance components required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.5 Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.6 Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. 
2.7 Spotless Cleaning agrees to keep all customer information confidential.
2.8 Start times for cleaning sessions are a guide only, to within around 1 hour. Spotless Cleaning will endeavour to inform clients of late or early visits but this cannot be guaranteed.
2.9 The oven is safe to use as soon as the cleaning is complete. On occasion there will be a burning smell from some of the chemicals used to clean the oven, this is completely normal and safe as all of our cleaning chemicals are non-caustic. Spotless Cleaning do not guarantee oven cleaning results and the results cannot be predicted. The results are dependent on the type of oven, length of time since it was last used, how often it is used and the type of food on the oven.

3. CUSTOMER SATISFACTION
3.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

4. CANCELLATION
4.1 The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday. 
4.2 The customer will be charged half price for any scheduled cleaning which cannot take place upon arrival of the cleaner. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

5. HEALTH AND SAFETY
5.1 Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm 
which may come to the employees of the client. 
5.2 The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.

6. FEEDBACK
6.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

General Terms and Conditions for the Promotion: Spotless Cleaning January Sale 2017

1. APPLICABILITY
These general terms and conditions apply to the promotional campaign “Spotless Cleaning January Sale 2017” with Spotless Cleaning, hereafter “promotion”, organised by Spotless Cleaning, Unit 1, Old Barn Farm, Rosliston Road, Walton on Trent, Derbyshire, DE12 8LR, hereafter “Spotless”. By participating in the promotion, the participant agrees with these terms and conditions.

2. PROMOTION
2.1 This promotion is organised by Spotless.
2.2 This promotion is valid from 00:01AM on Monday 26th December 2016 until 12:00PM on Tuesday 31st January 2017, hereafter “promotion period” and consists of a promotional offer for carpet cleaning services and a promotional offer for oven cleaning services.
2.3 With the carpet cleaning promotional offer the participant is entitled to book carpet cleaning for two rooms and hall, stairs and landing at the value of £29.00 OR three rooms and hall, stairs and landing at the value of £39.00 and must book the cleaning to be done on or before 31st January 2017.
2.4 With the oven cleaning promotional offer the participant is entitled to book a single oven clean at the value of £40.00 OR a single oven clean package (including oven, hob and extractor cleaning) at the value of £55.00 OR a double oven clean at the value of £45.00 OR a double oven clean package (including oven, hob and extractor cleaning) at the value of £60 and must book the cleaning to be done on or before 31st January 2017.

3. RULES OF PARTICIPATION
3.1 Participation in the promotion is reserved for people and companies based in the United Kingdom. Spotless employees and/or independent subcontractors engaged by Spotless are excluded from participation.
3.2 Participation in the promotion is free of charge and does not oblige to any additional purchase.
3.3 In order to participate in the Promotion the participant has to fill out the online application form via www.spotlesslyclean.com/january-sale-2017 throughout the promotion period or call 01283 599219 and speak to someone in the Spotless office during the working hours of 9AM - 5.30PM Monday-Friday and 9AM - 12.30PM Saturday.
3.4 The participant is only entitled to book the promotion once. 

4. LIABILITY
4.1 Spotless is in no way liable for damages, direct and/or indirect, resulting from participation in the promotion. In addition, participation in the promotion is entirely at the own risk of the participant. Spotless is not liable for any damages, direct and/or indirect, arising from or in any way connected with the promotion.

5. DATA PROTECTION
Spotless will collect and process the personal data of the participant solely for the purpose of the promotion and subsequent booking in accordance with the privacy statement on our website-see separate privacy statement. Any use is confidential and in accordance with applicable laws.

6. COMPLAINTS
Spotless manages the action with utmost care. Anyone who considers the promotion non-compliant with the applicable laws and regulations of England and Wales may file a written complaint to Spotless Cleaning, Unit 1, Old Barn Farm, Rosliston Road, Walton on Trent, Derbyshire, DE12 8LR.

7. FINAL PROVISIONS
7.1 These terms and conditions are construed in accordance with the applicable laws and regulations of England and Wales.
7.2 These terms and conditions can be amended by Spotless. The terms and conditions will not be amended to the detriment of the participants during the promotion period.
7.3 Spotless reserves the right to terminate the promotion at any time. Spotless will inform participants thereof.
7.4 If any provision of these terms and conditions is held to be invalid or unenforceable to any extent, Spotless shall construe such provision to the extent reasonably required to render it valid, enforceable and consistent with its original intent. Such invalidity or un-enforceability will not affect any other provision of these terms and conditions.
7.5 Taxes and/or other financial obligations arising from participation in the promotion will be borne by the participant.
7.6 English and Welsh law applies to these terms and conditions of the promotion. Any dispute arising out or in connection with the promotion or these general terms and conditions shall exclusively be submitted to the competent court in England and Wales.
 

SPOTLESS CLEANING PRIVACY STATEMENT

THIS PRIVACY POLICY IS DESIGNED TO TELL YOU ABOUT SPOTLESS CLEANINGS PRACTICES REGARDING COLLECTION, USE, DISCLOSURE AND STORAGE OF PERSONAL INFORMATION (AS DEFINED BELOW) THAT YOU MAY PROVIDE TO US EITHER DIRECTLY OR VIA THIS WEBSITE. 

Please be sure to read this entire Privacy Policy before using or submitting information to this website. The current website is controlled by Spotless Cleaning with it registered office in Walton on Trent, Derbyshire, United Kingdom and is governed by UK law.

Personal Information
Examples of customer information that we collect include names, information on your cleaning requirements, addresses, e-mail addresses and telephone numbers. Some of the information collected by Spotless Cleaning is data which relates to an identifiable person ("Personal Information").

Collection of Personal Information and purpose thereof Spotless Cleaning collects and stores information about every customer in order to enable efficient provision of cleaning services demanded by its customers. Spotless Cleaning uses information about its customers, their businesses, and their cleaning activity to provide or enhance the services it makes available to its customers, communicate with its customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, accomplish the billing function, and comply with government regulations applicable to us.

Any Personal Information which we collect will be used solely for the purpose of providing our services, and we will not store it for any longer period than is legally permissible and required for this purpose.

Third Parties
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. In addition, as we continue to develop our business, we may buy or sell business units. As part of these transactions, customer information of the business units may be one of the transferred assets.

We will monitor on an ongoing basis compliance with the provisions of the applicable local legislation and regulations by third party processors, such as suppliers and contractors, of Personal Information held by us. 

Fair and Secure Processing of Your Personal Information

It is our policy to take all necessary steps to ensure that all your Personal Information held by us is processed fairly and lawfully. We will take all necessary steps to implement and maintain this Privacy Policy. All our employees and data processors that have access to Personal Information are obliged to respect the confidentiality of your Personal Information.

Transfer of Personal Information

Your Personal Information may be transferred to countries outside the European Economic Area, which do not provide an adequate level of protection, in order to perform our services. In addition, if you put your Personal Information on publicly available parts of the website, this may be accessed by persons in countries outside the European Economic Area, which may not offer an adequate level of protection. 

Spotless Cleaning may need to transfer your information to local or national (foreign) governments, in order to comply with the applicable law or in order to expedite the delivery of your package to its destination.

Access and Correction

You can find out which of your Personal Information is held by Spotless Cleaning by contacting the Spotless Cleaning office. We will acknowledge your request within 4 weeks. Should we be prevented from disclosing your personal information we will give reasons for any such refusal.

To keep your Personal Information accurate, current, and complete, please contact us about any incorrect information. We will update or correct Personal Information in our possession.

Spotless Cleaning websites

The following paragraphs describe our commitment to the protection of Personal Information as it applies to the Spotless Cleaning websites including Spotless Ovens and Spotless Carpets.

Except as otherwise stated, we may use your information to improve the content of our website, to customise the website to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for other purposes specified in this Privacy Policy. 

We may disclose your Personal Information where required by applicable laws, court orders, or government regulations.

Collection of Personal Information on Spotless Cleaning websites

Users can visit most areas of this website without revealing who they are or without providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. On this website Spotless Cleaning may ask users to provide Personal Information.

Active collection of Personal Information and purpose thereof

During your visit of this website, Spotless Cleaning actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail. Some of the information that you submit may be Personal Information.

Some areas of this website may require you to submit Personal Information in order for you to benefit from the specified features (such as e-mail alerts or newsletter subscriptions). You will be informed at each information collection point which information is required and for which purpose.

Passive collection of Personal Information and purpose thereof

As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies (see next paragraph), Internet tags and navigational data collection.

This website uses Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

Cookies

Cookies are small text files that a website can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. 

When you view this website, Spotless Cleaning may store some information on your computer. This will be in the form of a cookie file. We use cookies to store information which we may use to improve the content of our site and to customise the site to your preferences. Spotless Cleaning also uses cookies to gather statistics on the use of www.spotlesslyclean.com. No information is passed to Spotless Cleaning from any spotlesslyclean.com cookie or its use. The cookie can only be accessed by Spotless Cleaning.

We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update the settings of your Internet browser. If you or your site administrator have cookies disabled, the website will continue to work.

We also use third-party services (such as Google Analytics) to collect aggregate information about the visitors to our website. These third-party services use cookies to provide us with non-personally identifiable information about your visit to this website (e.g. the number visits, location from which you visited this website and the number of pages you visited on this website). We use this information to improve the presentation and content of this website. Please note that data that is collected by these third-party services outside www.spotlesslyclean.com – if any – will not be governed by this privacy policy, but by the privacy policies of the respective third party.

More information about the way Google processes your information is available at http://www.google.com/intl/en/policies/privacy/. If you wish to disable Google Analytics on your browser please visit http://tools.google.com/dlpage/gaoptout.

E-mail address (only when subscription is relevant) If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so at any moment as indicated in every e-mail you receive or by contacting us through hello@spotlesslyclean.com

Security

Spotless Cleaning takes all steps reasonably possible to protect your Personal Information as collected by Spotless Cleaning in using this website and to protect such Personal Information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. You should keep in mind that internet transmission is not 100% secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

Links to other websites

This website may contain links or references to other websites as a convenience to the user. Please be aware that Spotless Cleaning is not responsible for the privacy practices or the content of such other websites and that, in any case, this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of every web site you visit.

Changes
Spotless Cleaning may revise this Privacy Policy at its sole discretion. Prior to revising this Privacy Policy Spotless Cleaning will inform the users of this website. 


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