Terms and conditions

Commercial Customers

Spotless Midlands Ltd (Spotless Cleaning)  
Glensyl Way, Burton on Trent, Staffordshire, DE14 1LX

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CLEANING SERVICES

1.1  Unless otherwise agreed, payment is due by return of invoice and can be paid by cheque, cash or online transfer. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). Bank details for online transfer are sort code 20-15-96 and account number 33874664. If paying by bank transfer the customer must include their name and invoice number as the ‘reference’ to allow correct reconciliation of the customers account.
1.2  Payment can also be made by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  Duration of cleaning and the associated charges may only be queried or adjusted within one week of the service delivery date. As an example, all dates of cleaning on a four weekly or monthly invoice may not be queried upon receipt of the invoice, the client is responsible for highlighting any discrepancies in duration of cleaning in a timely fashion.
1.4  If payment is not made 30 days from date of cleaning the account will be suspended and may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.
1.5  If Spotless attend more than two cleaning sessions without being paid, a charge of £10 + VAT will be incurred and added to your account balance.

1.6 Cleaning services booked on a bank holiday will incur an additional charge per hour + VAT to cover additional labour charges. Please contact the Spotless Office for the amount.

2. REGULAR CLEANING SERVICES

2.1  The customer agrees to carefully read and acknowledge the terms and conditions upon receipt.
2.2  Although Spotless Cleaning will provide an informed estimate for the duration of the cleaning service upon visiting the premises, cleaning time may be adjusted in either direction once the cleaning staff have completed the first visit(s).
2.3  All relevant information pertaining to the security of the client’s property; entry, exit, alarms, locks etc should be provided to Spotless Cleaning prior to the date of the cleaning visit.
2.4  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.5  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.6  Spotless cleaning will not be held responsible for any replacement or repair required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.6  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.7  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. Please note that this policy does not include cover for ironing.
2.8  Spotless Cleaning agrees to keep all customer information confidential.
2.9  Start times for cleaning sessions are a guide only, to within around 30 minutes. Spotless Cleaning will endeavour to inform clients of late or early visits but this is not guaranteed.
2.91 Whilst the chosen day for regular cleaning will usually be the same, times are subject to change.
2.92 Whilst Spotless Cleaning endeavour to provide the same cleaning team at each scheduled appointment this is not always possible and is not guaranteed.

3. ONE OFF/SPRING/END OF TENANCY CLEANING

3.1  Spotless Cleaning reserves the right to amend the initial quotation, should the client’s requirements change after the quotation was given.
3.2  Please note that the cost of a one off/spring/end of tenancy clean cannot be guaranteed without viewing the property first.
3.3  A spring, one off, or end of tenancy clean cancelled any time after the original confirmation of the clean, will incur a £50+VAT charge.

4. CUSTOMER SATISFACTION

4.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.
4.2 Complaints are not valid after the monthly invoice has been raised

5. CANCELLATION

5.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday to avoid any charges. The customer agrees to pay half the price of one cleaning visit where this condition is not met.
5.2  The customer will be charged full price for any scheduled cleaning which cannot take place upon arrival of the cleaners. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

6.    HEALTH AND SAFETY

6.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
6.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
6.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.
6.4    Commercial clients are expected to provide wet floor signs for all the relevant areas of hard flooring which are likely to be wet cleaned.

7.    EMPLOYING SPOTLESS STAFF

By entering into a service agreement with Spotless Cleaning, the customer agrees that during or after the termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the customer by Spotless Cleaning. If the customer wishes to hire or use services provided by such a cleaner then the customer must pay a referral fee of £500+VAT per staff member. 
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Spotless Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. 

8.    EQUIPMENT 

The customer accepts liability for any cleaning equipment and materials kept on the customer’s premises which belong to Spotless Cleaning. The customer is responsible for the safe keeping of such equipment and will be asked to replace or repair any such equipment or materials which are lost, damaged, stolen or otherwise by anyone other than Spotless Cleaning staff.

9. FEEDBACK

9.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website www.spotlesslyclean.com or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

Domestic Customers

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CLEANING SERVICES

1.1  Unless otherwise agreed, payment is due on completion of each clean by cheque, cash or online transfer. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). Bank details for online transfer are sort code 20-15-96 and account number 33874664. If paying by bank transfer the customer must include their name and invoice number as the ‘reference’ to allow correct reconciliation of the customers account.
1.2  Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  Duration of cleaning and the associated charges may only be queried or adjusted within one week of the service delivery date. As an example, all dates of cleaning on a four weekly or monthly invoice may not be queried upon receipt of the invoice, the client is responsible for highlighting any discrepancies in duration of cleaning in a timely fashion.
1.4  If payment is not made 30 days from date of cleaning the account will be suspended and may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.
1.5  If Spotless attend more than two cleaning sessions without being paid, a charge of £10+VAT will be incurred and added to your account balance.

2. REGULAR CLEANING SERVICES

2.1  The customer agrees to carefully read and acknowledge the terms and conditions upon receipt.
2.2  Although Spotless Cleaning will provide an informed estimate for the duration of the cleaning service upon visiting the premises, cleaning time may be adjusted in either direction once the cleaning staff have completed the first visit(s).
2.3  All relevant information pertaining to the security of the client’s property; entry, exit, alarms, locks etc should be provided to Spotless Cleaning prior to the date of the cleaning visit.
2.4  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.5  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.6  Spotless cleaning will not be held responsible for any replacement or repair required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.6  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.7  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. Please note that this policy does not include cover for ironing.
2.8  Spotless Cleaning agrees to keep all customer information confidential.
2.9  Start times for cleaning sessions are a guide only, to within around 30 minutes. Spotless Cleaning will endeavour to inform clients of late or early visits but this is not guaranteed.
2.91 Whilst the chosen day for regular cleaning will usually be the same, times are subject to change.
2.92 Whilst Spotless Cleaning endeavour to provide the same cleaning team at each scheduled appointment this is not always possible and is not guaranteed.

3. ONE OFF/SPRING/END OF TENANCY CLEANING

3.1  Spotless Cleaning reserves the right to amend the initial quotation, should the client’s requirements change after the quotation was given.
3.2  Please note that the cost of a one off/spring/end of tenancy clean cannot be guaranteed without viewing the property first.
3.3  A spring, one off, or end of tenancy clean cancelled any time ager the original confirmation of the clean, will incur a £50+VAT charge.

4. CUSTOMER SATISFACTION

4.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

5. CANCELLATION

5.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday to avoid any charges. The customer agrees to pay half the price of one cleaning visit where this condition is not met.
5.2  The customer will be charged full price for any scheduled cleaning which cannot take place upon arrival of the cleaners. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

6.    HEALTH AND SAFETY

6.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
6.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
6.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.
6.4    Commercial clients are expected to provide wet floor signs for all the relevant areas of hard flooring which are likely to be wet cleaned.

7.    EMPLOYING SPOTLESS STAFF

By entering into a service agreement with Spotless Cleaning, the customer agrees that during or after the termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the customer by Spotless Cleaning. If the customer wishes to hire or use services provided by such a cleaner then the customer must pay a referral fee of £500+VAT per staff member. 
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Spotless Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. 

8.    EQUIPMENT

The customer accepts liability for any cleaning equipment and materials kept on the customer’s premises which belong to Spotless Cleaning. The customer is responsible for the safe keeping of such equipment and will be asked to replace or repair any such equipment or materials which are lost, damaged, stolen or otherwise by anyone other than Spotless Cleaning staff.


9. FEEDBACK

9.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website www.spotlesslyclean.com or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

Carpet, Hard Flooring & Upholstery Cleaning Customers

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1.    PAYMENTS FOR CARPET CLEANING SERVICES


1.1  Unless otherwise agreed, payment is due on completion and at the time of each carpet clean by cheque or cash. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). 
1.2  Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  If payment is not made on the day of the carpet clean an additional £10+VAT per day will be added to your account and it may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.

2. CARPET CLEANING SERVICES


2.1  The customer agrees to carefully read and acknowledge the terms and conditions prior to the delivery of service.
2.2  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.3  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.4  Spotless cleaning will not be held responsible for any replacement or repair of household contents/fittings/fixtures required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.5  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.6  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. 
2.7  Spotless Cleaning agrees to keep all customer information confidential.
2.8  Start times for cleaning sessions are a guide only, to within around 1 hour. Spotless Cleaning will endeavour to inform clients of late or early visits but this cannot be guaranteed.
2.9  The effected carpet cleaning areas should not be used for as long as possible and ideally until completely dry to avoid slips, trips and hazards and re-soiling of the cleaned areas. Heating and ventilation will aid drying times. Spotless Cleaning do not guarantee carpet cleaning results (including treatment of stains and soiling) and the results cannot be predicted. The results are dependent on the cause of the stain, how old the stain is, what previous treatment has been applied to the stain and the carpet and underlay type.

3. CUSTOMER SATISFACTION


3.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

4. CANCELLATION


4.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday. 
4.2  The customer will be charged half price for any scheduled cleaning which cannot take place upon arrival of the cleaner. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

5.    HEALTH AND SAFETY


5.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client. 
5.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.
5.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.

6. FEEDBACK


6.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

 

Oven Cleaning Customers

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1. PAYMENTS FOR OVEN CLEANING SERVICES


1.1 Unless otherwise agreed, payment is due on completion and at the time of each oven clean by cheque or cash. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). 
1.2 Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3 If payment is not made on the day of the oven clean an additional £10 per day will be added to your account and it may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.

2. OVEN CLEANING SERVICES


2.1 The customer agrees to carefully read and acknowledge the terms and conditions prior to the delivery of service.
2.2 Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.3 The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.4 Spotless cleaning will not be held responsible for any replacement or repair of household contents/fittings/fixtures, appliance components required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.5 Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.6 Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. 
2.7 Spotless Cleaning agrees to keep all customer information confidential.
2.8 Start times for cleaning sessions are a guide only, to within around 1 hour. Spotless Cleaning will endeavour to inform clients of late or early visits but this cannot be guaranteed.
2.9 The oven is safe to use as soon as the cleaning is complete. On occasion there will be a burning smell from some of the chemicals used to clean the oven, this is completely normal and safe as all of our cleaning chemicals are non-caustic. Spotless Cleaning do not guarantee oven cleaning results and the results cannot be predicted. The results are dependent on the type of oven, length of time since it was last used, how often it is used and the type of food on the oven.

3. CUSTOMER SATISFACTION


3.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

4. CANCELLATION


4.1 The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday. 
4.2 The customer will be charged half price for any scheduled cleaning which cannot take place upon arrival of the cleaner. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

5. HEALTH AND SAFETY


5.1 Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm 
which may come to the employees of the client. 
5.2 The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.

6. FEEDBACK


6.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.

Terms and Conditions

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Head Office

Spotless Cleaning
Glensyl Way
Burton-on-Trent
Staffordshire
DE14 1LX

Contact Us

Burton : 01283 599219
Derby : 01332 561635
Lichfield: 01543 406156
Ashby : 01530 251707

info@spotlesslyclean.com

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